Terms of service

The agreement

These terms, our privacy policy and our acceptable use policy make up the agreement. The person who signs up confirms they can bind the business. If you have a separate signed agreement with us, it wins where the two differ.

Accounts

• You're responsible for your account and for what the people you add to it do. Keep sign-in details private; you can require two-step sign-in for your team.
• Give us accurate information and keep it current, including a contact email for your account.
• Owners and admins decide who has access and what role they have. API keys and connected AI apps act with the access you give them.

Plans, trial and billing

• New accounts get a 14-day free trial, with no card required. To keep using the service after the trial, choose a plan and add a payment method.
• Current prices are on our pricing page (Solo $59 a month or $590 a year; Crew $149 a month or $1,490 a year; Level $299 a month or $2,990 a year; Enterprise at the price agreed with you). Plans include a set number of active users; where a plan allows more, each extra user is charged as shown there.
• Subscriptions renew automatically each month or year until canceled, and are charged in advance to your payment method. Prices exclude taxes, which we add where required.
• You can cancel at any time; the plan runs to the end of the period you've paid for. Fees already paid are not refundable except where the law requires. [REFUND AND PRORATION TERMS TO CONFIRM]
• We may change prices with at least 30 days' notice; the change applies from your next renewal.
• If a payment fails, we'll tell you and may limit the account until it's paid.

Your data

• You own the data you and your team put into Crew & Level, including your customers' details ("your data"). You give us permission to host, process and transmit it only to provide and support the service, keep it secure, and as the law requires.
• You're responsible for having the right to collect and use your data, including telling your customers how you use their information.
• We process personal data in your data on your behalf, as described in our privacy policy, using the providers on our subprocessors page. [DATA PROCESSING ADDENDUM, IF OFFERED]
• You can download your data (on plans that include data export) or ask us for a copy while your account is open, and for [PERIOD] after it closes.

Contacting your customers

Crew & Level sends texts, emails, calls and postcards to your customers in your business's name, when you or your settings tell it to. You're the sender, and you're responsible for following the laws that apply, including the Telephone Consumer Protection Act, CAN-SPAM, carrier rules for business texting, and call-recording consent laws. In particular:

• Only send marketing to people who have agreed to receive it. The service honors STOP replies and unsubscribe links automatically; don't work around them.
• If you turn on call recording, callers to your number hear a spoken notice; you're still responsible for the consent rules where you and the people you call are.
• The AI receptionist introduces itself as a virtual assistant; don't set it up to pretend to be a person.

Payments

Card and bank payments from your customers are processed by Stripe on your own Stripe account, under Stripe's terms, which you accept when you connect it. Stripe's fees, payout timing and dispute rules apply. We aren't a party to your customers' payments and don't hold your funds. [PLATFORM FEE TERMS, IF ANY]

AI features

The AI receptionist and "Ask about your business" produce answers automatically and can make mistakes. Check what matters before you rely on it; you're responsible for how you configure and use these features, including anything they book or tell a customer on your behalf. You can turn the receptionist off at any time.

Third-party services

Some features depend on services you connect (for example Stripe, QuickBooks Online, Google or Microsoft sign-in) or that we use to deliver messages, calls, maps and mail. We aren't responsible for those services, and their availability can affect ours.

Acceptable use

You agree to follow our acceptable use policy. We may remove content or suspend features that break it.

Availability and changes

We work to keep Crew & Level running and secure, but we don't promise it will be uninterrupted or error-free. We improve the service all the time and may change or remove features; if we remove something material you pay for, we'll give you reasonable notice. [SERVICE LEVEL COMMITMENTS, IF ANY]

Suspension and ending

• You can stop using the service and cancel your subscription at any time.
• We may suspend or end your access if you seriously or repeatedly break these terms, don't pay, or put the service, other users or the public at risk. Where we reasonably can, we'll warn you first and give you a chance to fix it.
• When the agreement ends, your right to use the service stops. See "Your data" for getting a copy.

Our property

Crew & Level, its software, design and brand are ours or our licensors'. You get a non-exclusive, non-transferable right to use the service for your business while the agreement lasts. Don't copy, resell or reverse engineer it except as the law allows. If you send us feedback, we may use it freely.

Disclaimers

Except as these terms expressly say, the service is provided "as is" and "as available", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, to the extent the law allows. Arrival times, drive times, reports and AI answers are estimates to help you, not guarantees.

Limits of liability

To the extent the law allows, neither of us is liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue or data; and our total liability for all claims under this agreement is limited to the fees you paid us in the 12 months before the claim arose. [TO BE CONFIRMED BY COUNSEL]

Indemnity

You'll defend and indemnify us against third-party claims arising from your data, the messages, calls and mail you send through the service, or your breach of these terms or the law.

Governing law

This agreement is governed by [GOVERNING LAW, e.g. the laws of the State of …, USA], and disputes will be heard by [COURTS WITH JURISDICTION]. [DISPUTE RESOLUTION OR ARBITRATION TERMS, IF ANY]

General

We may update these terms; we'll tell account owners about material changes at least 30 days before they take effect, and continuing to use the service after that means you accept them. You can't transfer the agreement without our consent; we may transfer it as part of a merger or sale of our business. If part of these terms can't be enforced, the rest still applies. Notices to us: hello@crewandlevel.com or [LEGAL ENTITY NAME], [REGISTERED ADDRESS].